The versatility of
Awareness Campaigns
Just imagine...
A glimpse into some of the modules that shape our campaigns
Crisis Management
The First 60 Minutes of a Crisis
This course prepares Crisis Management Team members to take control in the critical first hour of a crisis. Learn how to structure initial actions, centralize communication, and set priorities under pressure.
Working with the OODA-loop
This course shows CMT members how to apply the OODA-loop to make faster, sharper decisions. Learn to stay ahead of events by structuring information, anticipating change, and responding with confidence.
Roles & Responsibilities in a Crisis Team
Understand the key roles within a Crisis Management Team and how clear responsibilities drive effective response. Learn how leadership and coordination prevent chaos.
Building Situational Awareness
Develop the skills to collect facts, spot blind spots, and avoid dangerous assumptions. Gain tools to keep a shared picture of reality in fast-moving crises.
Logging & Information Management
Capture actions, decisions, and data in real time to stay in control. This course shows how proper logging strengthens transparency and decision-making.
Scenario Planning & Worst-Case Thinking
Anticipate escalation and prepare for multiple outcomes. Explore how worst-case thinking helps teams stay ahead and avoid surprises.
Stakeholder Mapping in a Crisis
Identify who matters most and what they need to hear. Learn to prioritize stakeholders and adapt strategies to protect trust and reputation.
Running Effective Crisis Meetings (OODA-Loop 2)
Master the art of short, structured, and action-driven crisis meetings. Keep focus on priorities, decisions, and next steps.
Stress & Team Dynamics
Understand how stress affects individuals and teams in crisis. Learn techniques to maintain performance, collaboration, and resilience.
Transitioning from Crisis to Recovery
Know when and how to shift from immediate response to stabilization. Explore the steps that ensure smooth recovery and continuity.
After Action Reviews & Learning Loops
Turn every crisis into a learning opportunity. This course guides you through structured reviews that embed lessons into future practice.
Crisis Communications
Crisis Communication Fundamentals
Learn the principles of effective communication in a crisis. Build trust, maintain credibility, and keep stakeholders informed.
Crafting Key Messages in critical moments
Develop clear, concise, and consistent messages when information is incomplete. Ensure alignment across the Crisis Management Team.
Media & Spokespersonship
This course focuses on what it takes to communicate effectively with the media. Learn how to gather the right information, align on clear messaging, and ensure consistent external messaging.
Internal Communication during a Crisis
Engage employees as allies by keeping them informed. Explore tools and practices for clear, timely, and honest internal updates.
Stakeholder Communication Strategies
Map, prioritize, and adapt messages to different stakeholders. Strengthen trust with customers, partners, regulators, and communities.
Building and Using a Key Message House
Structure messages around clarity, concern, and control. Learn how to align proof points for consistency across all communication.
Communicating with Regulators & Authorities
Understand the expectations of official bodies during crises. Build transparent, cooperative relationships through communication.
Front desk staff
Composure and Professionalism in Difficult Moments
Learn how to stay welcoming and professional at the front desk, even when visitors are tense or situations become stressful.
Initial Response and Escalation Procedures
Gain confidence in taking the right first steps during unusual situations. Know when and how to escalate to BHV, security, or the crisis team.
Dealing with Stress in High-Pressure Situations
Learn to recognize stress signals in yourself and colleagues. Discover techniques to stay calm and effective during emergencies.
Understanding Behavior Escalation
Recognize early warning signs of escalating behavior. This course teaches how to respond calmly and prevent situations from getting out of control.
Turning Tense Encounters into Constructive Dialogue
Strengthen your skills in dealing with angry, emotional, or disruptive visitors and callers. Learn techniques to stay professional and in control.
Collaborating with a Crisis Team
Understand how the front desk connects with the wider crisis organization. Learn who to inform, what to report, and how to support the team effectively.
Ambush journalism: Handling the unexpected
Prepare for surprise visits or calls from reporters. Learn how to stay composed, manage their requests, and follow company communication lines.
Recognizing and Handling Bomb Threats
Learn how to handle a bomb threat by phone or in person. Practice the steps to alert colleagues, capture key details, and follow procedures safely.
Suspicious Packages and Mail Safety
Recognize the signs of dangerous letters or parcels. This course teaches step-by-step actions to protect yourself and others when a suspicious item is found.
Dealing with Powder Letters
Understand the specific risks of powder letters and contaminated mail. Learn safe handling, containment, and immediate reporting protocols.