Privacy policy
This Policy applies as between you, the User of this Website and SAX Communications & Crisis, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website and any Services or Systems therein.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account”: collectively the personal information, payment information and credentials used by Users to access Material and/or any communications System on the Website.
“Content”: any text, graphics, images, audio, video, software, data compilations and any other form of information stored on or forming part of this Website.
“Cookie”: a small text file placed on your device by CrisisKEEN when you visit certain parts of this Website. This allows us to recognise returning visitors and analyse browsing behaviour.
“Data”: collectively all personal information that you submit to the Website, including Account details and information submitted via Services or Systems.
“SAX Communications & Crisis”: SAX Communications & Crisis, registered in the Netherlands under Chamber of Commerce number 91851386, with address Middenstraat 84 - 4702GG - Roosendaal, NL004920529B80.
“Service”: any online facilities, tools, services or information that SAX Communications & Crisis makes available through the Website, including the CrisisKEEN e-learning platform.
“System”: any online communications infrastructure made available through the Website, such as web-based email, message boards, live chat facilities and email links.
“User/Users”: any third party accessing the Website and not employed by SAX Communications & Crisis in the course of their employment.
“Website”: www.crisiskeen.com
and any subdomains, unless expressly excluded by their own terms.
2. Data Collected
Without limitation, we may collect the following Data:
2.1 Name, job title and profession
2.2 Contact details such as email addresses and phone numbers
2.3 Organisation / company details
2.4 Payment information (bank details)
2.5 IP address (automatically collected)
2.6 Browser type and version (automatically collected)
2.7 Operating system (automatically collected)
2.8 Activity logs (e.g. course progress, referring/exit URLs, time on platform)
2.9 Cookie information (see Clause 10 below)
We do not intentionally collect sensitive categories of personal data unless strictly required for the Service.
3. Our Use of Data
3.1 Personal Data you provide will be retained for as long as you have an active Account or as required by applicable law.
3.2 We use your Data to:
Provide access to and manage your Account and courses
Process payments and invoices
Track learning progress and generate reports for your organisation
Improve our platform and services
Send service-related communications (updates, technical notices, support messages)
Send marketing communications if you have opted in (you may unsubscribe at any time)
3.3 All Data is stored securely in line with GDPR principles.
4. Third Party Services
We may use trusted third-party providers (for example for hosting and payment processing) to deliver the Services. These providers only process Data as instructed by us and in compliance with GDPR.
5. Business Ownership and Control
In the event of a sale, transfer, or reorganisation of our business, relevant Data may be transferred to the new owner or controlling party, under the same terms of this Policy. Users will be informed in advance of any such change.
6. Controlling Your Data
You can manage your Data by:
Adjusting your Account settings
Opting out of marketing communications
Requesting restrictions on certain processing activities
7. Your Rights
Under GDPR, you have the right to:
Access your personal Data
Request rectification of incorrect or incomplete Data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Request Data portability
Withdraw consent for marketing communications
Requests can be sent to privacy@crisiskeen.com
.
8. Security
We implement technical and organisational measures to protect your Data, including encryption, access controls, and secure hosting. However, no internet transmission is 100% secure, and Users share Data at their own risk.
9. International Transfers
If Data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as the EU Standard Contractual Clauses.
10. Cookies
The Website uses Cookies to improve your experience. You may block Cookies in your browser, but some functionality of the Website may be limited as a result. For more detail, see our Cookie Policy.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Website, and continued use after changes means acceptance of the updated Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we process your Data, you can contact us at:
support@crisiskeen.com
SAX Communications & Crisis, The Netherlands