Terms and Conditions

1. Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

“Account”: means the account created by a User to access the CrisisKEEN platform.

“Content”: means all training modules, videos, texts, graphics, exercises, data compilations and other materials available on the CrisisKEEN platform.

“Services”: means access to and use of the CrisisKEEN proprietary e-learning platform and its digital training modules.

“User / Client”: means any business entity purchasing access to the CrisisKEEN platform and its employees authorised to use the Services.

“Website”: means www.crisiskeen.com

 and related subdomains.

“We/Us/Our”: means SAX Communications & Crisis, registered in the Netherlands under Chamber of Commerce number 91851386, with registered address at Middenstraat 84 - 4702GG - Roosendaal, NL004920529B80.

2. Scope of Services

CrisisKEEN provides digital-only crisis readiness training modules through its online platform. We do not provide in-person consultancy, coaching, or on-site training under the CrisisKEEN brand.

3. Business Customers Only

Our Services are made available exclusively to business clients (B2B). Private individuals (consumers) cannot enter into binding agreements with CrisisKEEN. Consumer protection rights under EU law, such as the statutory 14-day withdrawal period, therefore do not apply.

4. Intellectual Property

4.1 All Content on the CrisisKEEN platform is the exclusive property of SAX Communications & Crisis.

4.2 Clients receive a limited, non-transferable, non-exclusive licence to use the Content for their internal training purposes only.

4.3 Copying, redistributing, sublicensing, or making Content available outside the client’s organisation without prior written consent is strictly prohibited.

5. Accounts and Access

5.1 Each Client organisation may create multiple User accounts for its employees, subject to the agreed licence.

5.2 Clients are responsible for maintaining the confidentiality of login details and ensuring that access is only provided to authorised employees.

5.3 We reserve the right to suspend or terminate accounts in case of breach of these Terms.

6. Privacy and Data Protection

6.1 We process personal data in accordance with the General Data Protection Regulation (GDPR).

6.2 Data collected includes account details, contact information, progress tracking, and payment details where applicable.

6.3 Data may be hosted on servers operated by third-party providers (such as LearnWorlds) outside the EU, subject to adequate safeguards (e.g. Standard Contractual Clauses).

6.4 Clients and Users have the right to request access, correction, deletion, or data portability by contacting support@crisiskeen.com

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7. Fees and Payment

7.1 Fees are specified in the relevant order form, proposal, or subscription agreement.

7.2 Unless otherwise agreed, invoices are payable within 30 days of the invoice date.

7.3 Access to the Services may be suspended in case of late payment.

7.4 Fees are exclusive of VAT, sales tax, or other applicable charges, which shall be added as required by law.

8. Availability and Service Levels

8.1 We aim to ensure high availability of the platform, but we do not guarantee uninterrupted or error-free access.

8.2 Planned maintenance will be scheduled where possible outside peak hours.

8.3 No refunds or compensation will be provided for temporary unavailability, except where explicitly agreed in a service-level agreement (SLA).

9. Limitation of Liability

9.1 To the maximum extent permitted by law, SAX Communications & Crisis shall not be liable for indirect, incidental, or consequential damages, including loss of profit, data, goodwill, or reputation.

9.2 Our total aggregate liability shall in all cases be limited to the total amount paid by the Client to us in the twelve (12) months preceding the claim, or the amount covered by our professional liability insurance, whichever is higher.

9.3 The Client is responsible for how its employees use the Services. We make no guarantee of specific learning outcomes or organisational results.

10. Term and Termination

10.1 Subscription terms are as specified in the order form.

10.2 Either party may terminate for convenience with thirty (90) days’ written notice before the end of the current subscription term.

10.3 We may suspend or terminate immediately if the Client breaches these Terms or fails to pay outstanding invoices.

11. Governing Law and Jurisdiction

These Terms and Conditions, and all agreements between the Client and SAX Communications & Crisis, are governed by the laws of the Netherlands. Any dispute shall be submitted to the competent court in Utrecht, the Netherlands.

12. Miscellaneous

12.1 If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

12.2 No waiver of rights shall be deemed unless explicitly confirmed in writing.

12.3 These Terms constitute the entire agreement between the Client and SAX Communications & Crisis regarding the CrisisKEEN Services.